5.3.16 Duty to inform in the event of adverse events Estimated reading: 1 minute 55 views Authors Purpose and goal Patients have the unrestricted right to be informed about adverse events and the circumstances that may have led to them. At the very least, there is an obligation to provide information at the patient's request or if the information is necessary to avert health risks) BGB §630c para. 2 sentence 2; QM-RL §4 (1) Patient information and education sentence 1; DIN EN ISO 9001:2015 and DIN EN 15224:2017 8.2.1 i) Area of application In the event of adverse events (AEs) during or after treatment, in particular if a treatment error is suspected as the cause of the AE. 3 Description Apology procedure. Not only show sympathy, but also offer compensation Training on communicating an AE Support the employee who is held responsible for a treatment error. Quick compensation for the consequences of an ADR: offer of follow-up treatment, support for prolonged treatment, initiation of quick claims settlement to the procedural instructions here Download Attachments John Hopkins Hospital Medical Error Disclosure Policy 5.3 Dealing with risks and opportunities - Previous 5.3.15 Reports on UEs to the management Next - 5.3 Dealing with risks and opportunities 5.3.17 Screening administrative data Global Trigger Tool
