{"id":10791,"date":"2024-12-11T14:35:41","date_gmt":"2024-12-11T13:35:41","guid":{"rendered":"https:\/\/extali.eu\/docs\/4-informationswesen\/4-2-kommunikation-und-marketing\/4-2-03-zentrale-anlaufstelle-auskunft\/"},"modified":"2025-01-31T22:30:30","modified_gmt":"2025-01-31T21:30:30","slug":"4-2-03-central-contact-point-for-information","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/en\/handbuch\/4-informationswesen\/4-2-kommunikation-und-marketing\/4-2-03-zentrale-anlaufstelle-auskunft\/","title":{"rendered":"4.2.03 Central contact point, information, gateway"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"ziel_und_zweck\">Goal and purpose<\/h2>\n\n\n\n<p>The hospital should set up a central contact point. Callers' concerns should be recognised there and forwarded to the relevant departments. Technical requirements for the rapid acceptance of calls with forwarding, call centres etc. must be met. If staff are employed on temporary or agency contracts, these contractual relationships should be regulated and set out in a VA. <\/p>\n\n\n\n<p>Processing of enquiries. A procedure should be defined for processing telephone and written enquiries. In the case of telephone enquiries in particular, the caller should not be \"passed on\" from one office to the next throughout the organisation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Application<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Description of the process<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Risks<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dokumentation\">Resources <\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Material<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Time required<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ressourcen\">Documentation<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zustaendigkeit_und_qualifikation\">Responsibility and qualification<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hinweise_und_anmerkungen\">Notes and comments<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mitgeltende_unterlagen\">Applicable documents<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"literatur\">Validation documents<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"begriffe\">Terms<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anlagen\">Attachments<\/h2>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ziel und Zweck Das Krankenhaus soll eine zentrale Anlaufstelle einrichten. Dort sollen Anliegen der Anrufer erkannt und an die zust\u00e4ndigen Stellen weitervermittelt werden. Technische Voraussetzungen f\u00fcr eine schnelle Annahme der Anrufe mit Weiterleitung, Call-Center o.\u00c4. sind zu erf\u00fcllen. Wird Personal \u00fcber Zeitarbeits- oder Gestellungsvertr\u00e4ge besch\u00e4ftigt, so sollen diese Vertragsverh\u00e4ltnisse geregelt und in einer VA dargelegt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10785,"menu_order":39,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-10791","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/comments?post=10791"}],"version-history":[{"count":1,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10791\/revisions"}],"predecessor-version":[{"id":14968,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10791\/revisions\/14968"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10785"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/media?parent=10791"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_tag?post=10791"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_badge?post=10791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}