{"id":10922,"date":"2024-12-11T15:07:27","date_gmt":"2024-12-11T14:07:27","guid":{"rendered":"https:\/\/extali.eu\/docs\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/"},"modified":"2025-02-04T13:37:45","modified_gmt":"2025-02-04T12:37:45","slug":"5-1-18-customer-satisfaction-surveys","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/en\/handbuch\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/","title":{"rendered":"5.1.18 Customer satisfaction surveys"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"ziel_und_zweck\">Goal and purpose<\/h3>\n\n\n\n<p>The aim is to examine whether and how the defined characteristics of hospital treatment are perceived (\"through the eyes of the patient\"). The method is intended to capture the subjective view and differs from customer surveys on quality requirements. The results of the surveys should be communicated appropriately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Application<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Description of the process<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Risks<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dokumentation\">Resources <\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"283\" height=\"66\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/electric_paper_logo.jpg\" alt=\"\" class=\"wp-image-12012\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1018\" height=\"368\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg\" alt=\"\" class=\"wp-image-13035\" style=\"width:292px;height:auto\" srcset=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg 1018w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-300x108.jpg 300w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-768x278.jpg 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\"><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ressourcen\">Documentation<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zustaendigkeit_und_qualifikation\">Responsibility and qualification<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hinweise_und_anmerkungen\">Notes and comments<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mitgeltende_unterlagen\">Applicable documents<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"literatur\">Validation documents<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"begriffe\">Terms<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anlagen\">Attachments<\/h2>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ziel und Zweck Gepr\u00fcft werden soll, ob und wie die festgelegten Merkmale der Krankenhausbehandlung wahrgenommen werden (\u201emit den Augen des Patienten\u201c). Die Methode soll die subjektive Sicht erfassen und unterscheidet sich von Kundenbefragungen zu Qualit\u00e4tsanforderungen. Die Ergebnisse der Befragungen sollen angemessen kommuniziert werden. Anwendung Beschreibung des Ablaufes Risiken Ressourcen Dokumentation Zust\u00e4ndigkeit und Qualifikation Hinweise und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10884,"menu_order":19,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-10922","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/comments?post=10922"}],"version-history":[{"count":1,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10922\/revisions"}],"predecessor-version":[{"id":15030,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10922\/revisions\/15030"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/10884"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/media?parent=10922"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_tag?post=10922"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_badge?post=10922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}