{"id":11058,"date":"2024-12-11T15:20:02","date_gmt":"2024-12-11T14:20:02","guid":{"rendered":"https:\/\/extali.eu\/docs\/5-pruefung\/5-3-umgang-mit-risiken-und-chancen\/5-3-07-verhalten-im-schadenfall\/"},"modified":"2025-02-04T13:38:20","modified_gmt":"2025-02-04T12:38:20","slug":"5-3-07-behaviour-in-the-event-of-damage","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/en\/handbuch\/5-pruefung\/5-3-umgang-mit-risiken-und-chancen\/5-3-07-verhalten-im-schadenfall\/","title":{"rendered":"5.3.07 Behaviour in the event of a claim"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"zweck_und_ziel\">Purpose and goal<\/h2>\n\n\n\n<p>Rules for responding to an adverse event that causes harm to patients. Enabling empathetic, honest communication with the patient and their family. Ensuring an appropriate response to the event to prevent recurrence. Supporting staff involved in the case. Ensuring documentation and reporting Preparation for possible public discussion of the event <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Area of application<\/h2>\n\n\n\n<p>Adverse events that have led to a loss that has already occurred or is expected to occur and cannot be fully compensated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Description of the<\/h2>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-2d52f23c-a572-48c1-bb70-dca7b6192e04\" href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_00_qm_verhalten_schadenfall.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">to the process instruction here <\/a><a href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_00_qm_verhalten_schadenfall.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-2d52f23c-a572-48c1-bb70-dca7b6192e04\">Download<\/a><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"anlagen\">Attachments<\/h3>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-049377cf-f292-4027-8cd2-b9bebb15e7f7\" href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_01_qm_anschreiben_schadensfall.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Letter to injured parties<\/a><a href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_01_qm_anschreiben_schadensfall.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-049377cf-f292-4027-8cd2-b9bebb15e7f7\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-e263226c-8031-4394-bae9-d1ff4618e3dc\" href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_02_qm_kommunikation_schadenfall.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Communicating after an incident<\/a><a href=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/5.3.07_02_qm_kommunikation_schadenfall.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-e263226c-8031-4394-bae9-d1ff4618e3dc\">Download<\/a><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Zweck und Ziel Regeln f\u00fcr die Reaktion auf ein unerw\u00fcnschtes Ereignis mit einem Schaden f\u00fcr Patienten. Bef\u00e4higung zu einer einf\u00fchlsamen, ehrlichen Kommunikation mit dem Patienten und seiner Familie. Vergewisserung einer angemessenen Reaktion auf das Ereignis, um eine Wiederholung zu vermeiden. Unterst\u00fctzung des Personals, das in den Fall verwickelt ist. Sicherstellung der Dokumentation und Berichterstattung Vorbereitung [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11044,"menu_order":66,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-11058","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/11058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/comments?post=11058"}],"version-history":[{"count":1,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/11058\/revisions"}],"predecessor-version":[{"id":15119,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/11058\/revisions\/15119"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/docs\/11044"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/media?parent=11058"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_tag?post=11058"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/en\/wp-json\/wp\/v2\/doc_badge?post=11058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}