{"id":10817,"date":"2024-12-11T14:47:36","date_gmt":"2024-12-11T13:47:36","guid":{"rendered":"https:\/\/extali.eu\/docs\/4-informationswesen\/4-2-kommunikation-und-marketing\/4-2-16-kommunikationstraining\/"},"modified":"2024-12-16T23:53:09","modified_gmt":"2024-12-16T22:53:09","slug":"4-2-16-formacion-en-comunicacion","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/es\/handbuch\/4-informationswesen\/4-2-kommunikation-und-marketing\/4-2-16-kommunikationstraining\/","title":{"rendered":"4.2.16 Formaci\u00f3n en comunicaci\u00f3n"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"ziel_und_zweck\">Objetivo y finalidad<\/h2>\n\n\n\n<p>El personal que trabaja m\u00e1s estrechamente con el \"cliente\" debe tener los conocimientos adecuados y las habilidades de comunicaci\u00f3n necesarias. A menudo se da por sentado que la forma adecuada de interactuar con los pacientes se deriva de la funci\u00f3n profesional. Sin embargo, la experiencia demuestra que en muchas situaciones ni siquiera se observan normas sencillas de comportamiento respetuoso. Por ejemplo, se pueden practicar t\u00e9cnicas para saludar a los pacientes, comportarse durante las rondas en las salas, tratar con pacientes dif\u00edciles y transmitir noticias tristes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Aplicaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Descripci\u00f3n del proceso<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Riesgos<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dokumentation\">Recursos <\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Material<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Tiempo necesario<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ressourcen\">Documentaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zustaendigkeit_und_qualifikation\">Responsabilidad y cualificaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hinweise_und_anmerkungen\">Notas y comentarios<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mitgeltende_unterlagen\">Documentos aplicables<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"literatur\">Documentos de validaci\u00f3n<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"begriffe\">T\u00e9rminos<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anlagen\">Archivos adjuntos<\/h2>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ziel und Zweck Das Personal, das am engsten mit dem \u201eKunden\u201c zusammenarbeitet, soll angemessene Kenntnisse und die n\u00f6tigen Fertigkeiten im Kommunizieren besitzen. Vielfach wird angenommen, dass sich der angemessene Umgang mit dem Patienten aus der Berufsrolle ergibt. Die Erfahrung zeigt aber, dass in vielen Situationen selbst einfache Regeln des respektvollen Umgangs nicht beachtet werden. So [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10785,"menu_order":52,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-10817","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/comments?post=10817"}],"version-history":[{"count":0,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10817\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10785"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/media?parent=10817"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/doc_tag?post=10817"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/doc_badge?post=10817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}