{"id":10922,"date":"2024-12-11T15:07:27","date_gmt":"2024-12-11T14:07:27","guid":{"rendered":"https:\/\/extali.eu\/docs\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/"},"modified":"2025-02-04T13:37:45","modified_gmt":"2025-02-04T12:37:45","slug":"5-1-18-encuestas-de-satisfaccion-de-los-clientes","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/es\/handbuch\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/","title":{"rendered":"5.1.18 Encuestas de satisfacci\u00f3n de los clientes"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"ziel_und_zweck\">Objetivo y finalidad<\/h3>\n\n\n\n<p>El objetivo es examinar si las caracter\u00edsticas definidas del tratamiento hospitalario se perciben (\"a trav\u00e9s de los ojos del paciente\") y c\u00f3mo. El m\u00e9todo pretende captar la opini\u00f3n subjetiva y difiere de las encuestas a los clientes sobre los requisitos de calidad. Los resultados de las encuestas deben comunicarse adecuadamente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Aplicaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Descripci\u00f3n del proceso<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Riesgos<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dokumentation\">Recursos <\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"283\" height=\"66\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/electric_paper_logo.jpg\" alt=\"\" class=\"wp-image-12012\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1018\" height=\"368\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg\" alt=\"\" class=\"wp-image-13035\" style=\"width:292px;height:auto\" srcset=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg 1018w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-300x108.jpg 300w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-768x278.jpg 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\"><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ressourcen\">Documentaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zustaendigkeit_und_qualifikation\">Responsabilidad y cualificaci\u00f3n<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hinweise_und_anmerkungen\">Notas y comentarios<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mitgeltende_unterlagen\">Documentos aplicables<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"literatur\">Documentos de validaci\u00f3n<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"begriffe\">T\u00e9rminos<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anlagen\">Archivos adjuntos<\/h2>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ziel und Zweck Gepr\u00fcft werden soll, ob und wie die festgelegten Merkmale der Krankenhausbehandlung wahrgenommen werden (\u201emit den Augen des Patienten\u201c). Die Methode soll die subjektive Sicht erfassen und unterscheidet sich von Kundenbefragungen zu Qualit\u00e4tsanforderungen. Die Ergebnisse der Befragungen sollen angemessen kommuniziert werden. Anwendung Beschreibung des Ablaufes Risiken Ressourcen Dokumentation Zust\u00e4ndigkeit und Qualifikation Hinweise und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10884,"menu_order":19,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-10922","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/comments?post=10922"}],"version-history":[{"count":1,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10922\/revisions"}],"predecessor-version":[{"id":15030,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10922\/revisions\/15030"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/docs\/10884"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/media?parent=10922"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/doc_tag?post=10922"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/es\/wp-json\/wp\/v2\/doc_badge?post=10922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}