{"id":10922,"date":"2024-12-11T15:07:27","date_gmt":"2024-12-11T14:07:27","guid":{"rendered":"https:\/\/extali.eu\/docs\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/"},"modified":"2025-02-04T13:37:45","modified_gmt":"2025-02-04T12:37:45","slug":"5-1-18-enquetes-de-satisfaction-aupres-des-clients","status":"publish","type":"docs","link":"https:\/\/gutehospitalpraxis.de\/fr\/handbuch\/5-pruefung\/5-1-pruefung-und-messung\/5-1-18-befragungen-zur-kundenzufriedenheit\/","title":{"rendered":"5.1.18 Enqu\u00eates de satisfaction des clients"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"ziel_und_zweck\">Objectif et but<\/h3>\n\n\n\n<p>Il s'agit de v\u00e9rifier si et comment les caract\u00e9ristiques d\u00e9finies du traitement hospitalier sont per\u00e7ues (\"avec les yeux du patient\"). La m\u00e9thode vise \u00e0 saisir le point de vue subjectif et se distingue des enqu\u00eates aupr\u00e8s des clients sur les exigences de qualit\u00e9. Les r\u00e9sultats des enqu\u00eates doivent \u00eatre communiqu\u00e9s de mani\u00e8re appropri\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anwendungsbereich\">Application<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Description du d\u00e9roulement<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"beschreibung\">Risques<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dokumentation\">Ressources <\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"283\" height=\"66\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/electric_paper_logo.jpg\" alt=\"\" class=\"wp-image-12012\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"http:\/\/www.electricpaper.de\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1018\" height=\"368\" src=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg\" alt=\"\" class=\"wp-image-13035\" style=\"width:292px;height:auto\" srcset=\"https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb.jpg 1018w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-300x108.jpg 300w, https:\/\/gutehospitalpraxis.de\/wp-content\/uploads\/2024\/12\/evasys_logo_healthcare_rgb-768x278.jpg 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\"><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ressourcen\">Documentation<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"zustaendigkeit_und_qualifikation\">Comp\u00e9tence et qualification<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hinweise_und_anmerkungen\">Remarques et commentaires<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mitgeltende_unterlagen\">Documents \u00e0 joindre<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"literatur\">Documents de validation<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"begriffe\">Termes<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anlagen\">Placements<\/h2>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Ziel und Zweck Gepr\u00fcft werden soll, ob und wie die festgelegten Merkmale der Krankenhausbehandlung wahrgenommen werden (\u201emit den Augen des Patienten\u201c). Die Methode soll die subjektive Sicht erfassen und unterscheidet sich von Kundenbefragungen zu Qualit\u00e4tsanforderungen. Die Ergebnisse der Befragungen sollen angemessen kommuniziert werden. Anwendung Beschreibung des Ablaufes Risiken Ressourcen Dokumentation Zust\u00e4ndigkeit und Qualifikation Hinweise und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10884,"menu_order":19,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-10922","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/c6b2616140d9fcd6a1c5d6d2ebbf43422308c9322c032ef03f88ec3235855dcf?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/docs\/10922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/comments?post=10922"}],"version-history":[{"count":1,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/docs\/10922\/revisions"}],"predecessor-version":[{"id":15030,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/docs\/10922\/revisions\/15030"}],"up":[{"embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/docs\/10884"}],"wp:attachment":[{"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/media?parent=10922"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/doc_tag?post=10922"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/gutehospitalpraxis.de\/fr\/wp-json\/wp\/v2\/doc_badge?post=10922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}