The QM manual for the entire hospital
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QM has grown with the computer as a tool. Without CAQ, QM would still be possible and necessary, but it would hardly be enjoyable. Where is QM bedded on the cushions of CAQ?
Computer-aided quality assurance is the engineering use of computers and computer-controlled machines to plan and implement the quality of products.
Computer-Aided Quality (CAQ) is a digital tool for quality planning, continuous quality improvement throughout the entire product life cycle and quality assurance or quality control during production.
We also have to implement CAQ in our core processes in the hospital and we do this, for example, in the following areas: (1) personnel requirements and deployment planning, training, (2) quality control, (3) reporting, communication, records, (4) QM processes in the narrower sense such as management of the QM manual, audits, (5) data acquisition QA, also for control charts, (6) digitization of service providers with networking.
What IT solutions are already available for or which ones are suitable?
Personnel requirements planning
Personnel deployment planning
Personnel development planning
Training modules for instructions, briefings, training courses, further and advanced training, including success monitoring
Proof of qualifications including monitoring of refresher training
Occupancy planning
OP planning
Scheduling appointments in the outpatient clinic, admission
Resource planning with warehousing, ordering, delivery times
Patient-related reporting obligations: Physician reports, transfer protocols, approvals
Internal reporting obligations: performance statistics, adverse events, use of resources
External reporting obligations: external quality assurance, registration and deregistration in the event of non-compliance with requirements, quality reports, infectious diseases)
Means of communication: video conferencing, emergency call systems, alarm plans, data transmission to interested parties,
Telephone address directory and its maintenance
Treatment records (electronic medical file)
Image documentation (X-ray, wounds, clinical findings)
Prescriptions for medicines
Traceability of medical devices
Order processes for laboratory, X-ray, consultations, aids, technical repairs
Acquisition, distribution and provision of knowledge in the processes
Support in treatment decisions (diagnostics and therapy)
Knowledge management: access to databases, literature
Control of documented information (content management systems)
Patient information, information protocols, behavioral instructions
Archiving, data backup, access control
Release before data transfer
In-process controls (QC cards in the process or as target cards from administration and EPA data)
Audits
Tracking of reporting obligations, licenses, certificates
Monitoring committee activities (deadlines, minutes
Audit management
Change management
Follow-up of corrective measures
Calibration management.
Complaint processing
Document control
Project management
Error analysis
Care (especially records, personnel planning)
Laboratory: arrangement, sample identification, reports
X-ray: arrangement, scheduling, creation of findings, archiving
Transportation service
Sterilization
Technical services
Pharmacy
Physiotherapy
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