1.2.18 Receipt of external communication Estimated reading: 1 minute 619 views Authors Restrictions on visiting, receiving mail and using the telephone must be justified on therapeutic grounds and should be limited to what is necessary. Understanding for these measures must be sought from the patient and relatives. Relatives should be given the opportunity to find out how the patient is feeling. Area of application Process description Resources Time required Documentation Responsibility, qualification Notes and comments Applicable documents Literature, guidelines Terms Attachments 1.2 Patient orientation - Previous 1.2.17 Social counselling, crisis management Next - 1.2 Patient orientation 1.2.19 Visiting service