1.2.17 Social counseling

Aim and purpose

Identifying social problems and issues related to the illness. Provide offers of help and advice on how to cope.

Area of application

Patients in need of social support who ask for help with the application process or who are likely to be unaware of the benefits to which they are entitled.

Description

• As a rule, patients are notified by
  • case management or
  • from the ward doctor,
  • of hospital staff,
  • from patient / relatives
• Visiting the patient in the patient room
  • Presentation of the social service and introduction to ...
  • Social anamnesis (Which aspects are important for the respective patient? E.g. living alone, children, partnership, insurance requirements, domestic and/or nursing care, professional situation, financial situation, etc.)
  • Application for follow-up treatment is offered and initiated on request
  • Coping with illness - showing the patient how she can deal with herself and the people important to her, where she can get advice and help outside the hospital
  • Information on the application for home help for children <12 years with household, application if necessary
  • Information on long-term care insurance benefits, application if necessary
  • Information on the law on severely disabled persons, application if necessary
  • Financial opportunities, sick pay, pension, donations
  • Information on self-help groups
  • Contact person during the treatment period for socio-legal and family issues relating to the illness

Further social security benefits are to be listed.

The services provided by social services, particularly in connection with discharge, are described in section "Aftercare" 2.5.

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