1.3 Employees

Hospital services are services. Patients experience them as personal care and attention from employees, regardless of which professional group they belong to. The management will organise the operation of the hospital in such a way that the interests, expectations and life paths of the employees are respected and their skills are promoted.

To this end, the management should apply methods of personnel management that fulfil the special requirements of the relationship between doctors, carers and patients.

The working environment should be organised in such a way that outstanding performance can be achieved. The willingness of employees to make a high level of personal commitment should be utilised by the hospital, but not exploited. The management should recognise the performance of its employees and evaluate it in a comprehensible manner.

The guidance of staff through to the planning of doctors' further training should be organised and implemented in a comprehensible manner. Their professional development should be promoted. The content of the training measures and methods for checking whether the objectives have been achieved should be presented.

Staff should be selected in a procedure based on comprehensible criteria. There should be rules for the advertising of positions.

Employees' careers should be planned and periodically reviewed by the management with regard to the employee's expectations and those of the hospital.

Management should ensure that employees understand the tasks assigned to them, the goals to be achieved and their own ethical responsibility. They should be able to recognise that the value of the hospital service for the patient is only created through their personal contribution.

The management of the hospital ensures that all departments and areas have sufficient staff available at the right time, who are qualified and adequately trained for their tasks.

To this end, the tasks of the employees are set out in job descriptions.

In a staff allocation plan, the departments should be assigned a number of staff in accordance with their tasks and scope of services. The plan must be periodically reviewed for appropriateness. Arrangements must be made for staff equalisation.

The hospital should only employ staff who at least fulfil the statutory requirements for education, training and further training of the professional groups. For all other employees who are not subject to professional regulations, the education and training requirements are determined.

In the case of new hires, relocations or the introduction of new processes, a planned familiarisation with the new task takes place.

Employees should be aware of the objectives of environmental protection. Their expertise in this area should be developed.