4.2.16 Communication training Estimated reading: 1 minute 125 views Authors Goal and purpose The staff who work most closely with the "customer" should have appropriate knowledge and the necessary communication skills. It is often assumed that the appropriate way to interact with patients results from the professional role. However, experience shows that in many situations even simple rules of respectful behaviour are not observed. For example, techniques for greeting patients, behaviour during ward rounds, dealing with difficult patients and conveying sad news can be practised. Application Description of the process Risks Resources Material Time required Documentation Responsibility and qualification Notes and comments Applicable documents Validation documents Terms Attachments 4.2 Communication and marketing - Previous 4.2.15 Visual communication (corporate design) Next - 4.2 Communication and marketing 4.2.17 Coordination with the political environment
