4.2.16 Communication training

Goal and purpose

The staff who work most closely with the "customer" should have appropriate knowledge and the necessary communication skills. It is often assumed that the appropriate way to interact with patients results from the professional role. However, experience shows that in many situations even simple rules of respectful behaviour are not observed. For example, techniques for greeting patients, behaviour during ward rounds, dealing with difficult patients and conveying sad news can be practised.

Application

Description of the process

Risks

Resources

Material

Time required

Documentation

Responsibility and qualification

Notes and comments

Applicable documents

Validation documents

Terms

Attachments