4.2.02 Technical means of communication: utilisation Estimated reading: 1 minute 191 views Authors Goal and purpose Suitable telecommunications equipment (cordless telephones on wards, mobile phones for people who do not have a fixed location, fax machines, intranet, call systems, up-to-date telephone directories) should be set up and maintained. Employees must be familiar with their operation. Application Description of the process Risks Resources Material Time required Documentation Responsibility and qualification Notes and comments Applicable documents Validation documents Terms Attachments Making telephone calls 4.2 Communication and marketing - Previous 4.2.01 Meetings: Inviting, organising, reporting Next - 4.2 Communication and marketing 4.2.03 Central contact point, information, gateway