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The QM manual for the entire hospital
Good hospital practice
We firmly believe that the internet should be available and accessible to everyone and endeavour to provide a website that is accessible to the widest possible audience, regardless of circumstance or ability.
To achieve this, we adhere as strictly as possible to the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) of the World Wide Web Consortium (W3C) at AA level. These guidelines explain how web content can be made accessible to people with a variety of disabilities. By adhering to these guidelines, we ensure that the website is accessible to all people: the blind, people with motor impairments, visual impairments, cognitive disabilities and more.
This website uses various technologies to make it as accessible as possible at all times. We use an accessible interface that allows people with certain disabilities to customise the user interface (UI) of the website and adapt it to their personal needs.
In addition, the website uses an AI-based application that runs in the background and constantly optimises accessibility. This application corrects the website's HTML code and adapts its functionality and behaviour to the screen readers used by blind users and to the keyboard functions used by people with motor impairments.
If you notice a malfunction or have suggestions for improvement, we look forward to hearing from you. You can contact the website operators by e-mail at upaschen@gutehospitalpraxis.de.
Our website uses Accessible Rich Internet Applications (ARIA) attribute technology and various behavioural modifications to ensure that blind users accessing the website with screen readers can read, understand and use the features of the website. Once a user with a screen reader accesses your website, they are immediately prompted to enter the screen reader profile so that they can browse and use your website effectively. Here's how our website fulfils some of the key requirements of screen readers, along with screenshots of sample code:
We want to support the widest possible range of browsers and supporting technologies so that our users can choose the tools that work best for them with as few restrictions as possible. That's why we've worked very hard to support all the major systems that make up over 95 % of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our best efforts to make it possible for everyone to adapt the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of being made accessible or for which there is no appropriate technical solution to make them accessible. Nevertheless, we are continuously improving our accessibility by adding, updating and improving options and features and developing and introducing new technologies. All of this is to achieve the optimum level of accessibility and to keep up with technological progress. If you have any questions, please contact upaschen@gutehospitalpraxis.de
Help–Display a list of available voice commands
Hide help–Hide a list of available voice commands
Scroll down–Scroll page down 200 px
Scroll up–Scroll page down 200 px
Go to top–Scroll page to top
Go to bottom–Scroll page to bottom
Tab–Move to next interactive element
Tab back–Move to previous interactive element
Show numbers–Show numbers for interactive elements
Number ... –Click on element number...
Hide numbers–Hide numbers for interactive elements
Clear input–Clear selected text field
Enter–Click on the selected element
Reload–Reload page
Stop–Stop speech recognition
Exit–Disable voice navigation mode
4.2.15 Visual communication (corporate design)
1 Aim and purpose
The layout of all documents used externally and internally, such as forms, letters and reports, must be standardised in order to increase recognition value. A uniform, recognisable identity (corporate design) can be achieved through colours (combinations), logo, uniforms and design
All written documents of the hospital should have a standardised design. This includes the use of figurative marks, lettering, letters, flyers, invitations, notices, inscriptions, etc. For copyright reasons, only lettering, images, symbols etc. that the hospital has acquired the right to use may be used. These are used to create templates in WORD for business letters, faxes, communications, minutes, internal communications, invitations, memos, brief information, etc.
2 Application
All written documents of the hospital and its facilities.
3 Description of the procedure
3.1 Standardised design of correspondence
A standardised design is being sought for the Institute's written documents. To this end, templates are created in WORD for business letters, faxes, notifications, minutes, internal communications, invitations, memos, brief information sheets, etc.
They are stored as *.dot files.
A basic form can initially be created as a form. The basic form is printed in colour.
Media-compatible versions of the basic form are created (letter, fax or handwritten message).
The basic form is modified for the department with telephone number, sender, etc. Letters and faxes are only saved if the address can be used for another document. The surname of the addressee is used as the file name.
4 Documentation
Manual for the corporate design
5 Time required
3 hours per form in correspondence
6 Responsibility
7 Notes and comments
8 Applicable documents
8.1 Literature
8.2 Terms
9 Systems