Counselling manual for the introduction of the GHP

1) PRELIMINARY DISCUSSION WITH THE MANAGEMENT
2) QUALITY STATUS SURVEY
3) BASIC DEFINITIONS IN THE QM SYSTEM
4) KICK-OFF MEETING
5) SERVICE PROVISION 1 (DOCTORS, NURSING)
6) MANAGEMENT PROCESSES
7) EMPLOYEES
8) PERFORMANCE 2: (FUNCTIONAL AREAS)
9) CUSTOMERS AND PATIENTS
10) RESOURCES 1
11) SERVICE CREATION 3: STATIONS
12) RECORDS AND DOCUMENT CONTROL
13) EMPLOYEE 2
14) PERFORMANCE: FURTHER ASPECTS
15) PATIENTS 2
16) RESOURCES 2
17) INTERFACES
18) POWER MEASUREMENT
19) INTERNAL AUDIT
20) IMPROVEMENT MEASURES, management review
21) PRE-AUDIT AND PROJECT COMPLETION
22) REPORT OF THE CONSULTANT ON THE INTERNAL AUDIT
23) CERTIFICATION AUDIT

Attachments

Project plan