5.3 Dealing with risks and opportunities

The identification of adverse events and the reporting of poor service are the duty and responsibility of every single employee of the hospital. The management should ensure that adverse events are investigated impartially. Only in this way can treatment measures in the hospital that were not carried out as intended or with insufficient reliability be recognized in good time.
The consequences of this must be assessed and prevented. If errors have occurred during the provision of services, it must be assessed whether and what influence the errors will have on the result and whether the undesirable consequences can be averted or mitigated by corrective measures. Corrective measures must be introduced to prevent the recurrence of the adverse event. Not only the events that have occurred in the hospital itself, but also events observed and reported elsewhere and their causes should be taken into account. Effectiveness should be reviewed and evaluated. The financial risks arising from errors must be assessed for budget planning purposes.