5.3.16 Duty to inform patients in the event of adverse events Estimated reading: 2 minutes 191 views Authors Purpose and goal All patients are informed about the outcome of their treatment. As the connection with the treatment does not have to be causal, events that were unexpected or undesirable are also named. In the event of recognisable treatment errors, the organisation must provide information to patients on request. This procedure is very important in terms of safeguarding insurance cover. It helps to maintain the patient's trustPatients have the unrestricted right to be informed about adverse events and the circumstances that may have led to them (legal obligation to provide information at the patient's request or if the information is necessary to avert health risks) BGB §630c para. 2 sentence 2; QM-RL §4 (1) Patient information and education sentence 1; DIN EN ISO 9001:2015 and DIN EN 15224:2017 8.2.1 i) Area of application In the event of adverse events (AEs) during or after treatment, especially if the cause of the AE is suspected to be a treatment error. 3 Description Apology procedure. Not only show sympathy, but also offer compensation Training on communicating an AE Support the employee who is held responsible for a treatment error. Quick compensation for the consequences of an ADR: offer of follow-up treatment, support for prolonged treatment, initiation of quick claims settlement to the process instruction here Download Attachments John Hopkins Hospital Medical Error Disclosure Policy 5.3 Dealing with risks and opportunities - Previous 5.3.15 Reports on UEs to the management Next - 5.3 Dealing with risks and opportunities 5.3.17 Screening administrative data Global Trigger Tool