5.1.18 Customer satisfaction surveys Estimated reading: 1 minute 137 views Authors Goal and purpose The aim is to examine whether and how the defined characteristics of hospital treatment are perceived ("through the eyes of the patient"). The method is intended to capture the subjective view and differs from customer surveys on quality requirements. The results of the surveys should be communicated appropriately. Application Description of the process Risks Resources Documentation Responsibility and qualification Notes and comments Applicable documents Validation documents Terms Attachments 5.1 Testing and measurement - Previous 5.1.17 Patient perspective: survey on expectations Next - 5.1 Testing and measurement 5.1.19 Patient perspective: response cards
