5.3.07 Behaviour in the event of a claim Estimated reading: 1 minute 120 views Authors Purpose and goal Rules for responding to an adverse event that causes harm to patients. Enabling empathetic, honest communication with the patient and their family. Ensuring an appropriate response to the event to prevent recurrence. Supporting staff involved in the case. Ensuring documentation and reporting Preparation for possible public discussion of the event Area of application Adverse events that have led to a loss that has already occurred or is expected to occur and cannot be fully compensated. Description of the to the process instruction here Download Attachments Letter to injured partiesDownload Communicating after an incidentDownload 5.3 Dealing with risks and opportunities - Previous 5.3.06 Control of non-compliant results Next - 5.3 Dealing with risks and opportunities 5.3.08 Settlement of medical claims
