5.4.14 Moderation of quality circles

Goal and purpose

Rules for setting up, moderating and securing the results of quality-related employee working groups Information on setting up and working in a quality circle (QC)

DIN EN ISO 9001:2015 and DIN EN 15224:2017 10.1; QM-RL:2015 § 4 (1) -Team meetings; QS-RL KBV:2010 Section 4

Area of application

The guiding principle in setting up quality circles is: difficulties should be eliminated where they occur, by those employees who know these difficulties best. The general objective is to improve co-operation and the working atmosphere, productivity and quality awareness as well as work processes. The quality circle can be formed from different hierarchical levels and for all phases of service provision. Participation in group work is voluntary or is ordered by the management. The distinction between quality teams in project work or regular team meetings is not always clear. The rules usually also apply to team meetings that serve to control the provision of services. Quality circles are set up for defined areas. Quality circles are

• Working groups on a voluntary basis
• Regular meetings of the team (team meetings)
• they meet regularly, about once a month
• They address topics from everyday work
• They exchange experiences from their everyday work
• they have 6 - 12 members
• Anyone who is involved in quality-related activities in the subject area can participate
• the employees should be related professionally or regionally or through co-operation
• the group is led by a moderator
• The task is to discuss and describe one's own behaviour and compare it with that of other colleagues, institutions or standards

Description of the

Documentation

Resources

Responsibility and qualification

Notes and comments

Applicable documents

Literature

QS-RL KBV:2010

Terms

Attachments