5.1.17 Patient perspective: survey on expectations Estimated reading: 1 minute 116 views Authors Goal and purpose Qualitative and quantitative surveys on patients' expectations of hospital treatment. Studies on expectations can usually be taken from the literature, but must be interpreted or possibly reviewed with regard to the target groups. Application Description of the process Risks Resources Material Time required Documentation Responsibility and qualification Notes and comments Applicable documents Validation documents Terms Attachments 5.1 Testing and measurement - Previous 5.1.16 Safety inspection by the management Next - 5.1 Testing and measurement 5.1.18 Customer satisfaction surveys
