5.1.17 Patient perspective: survey on expectations Estimated reading: 1 minute 1736 views Goal and purpose Qualitative and quantitative surveys on patients' expectations of hospital treatment. Surveys on expectations can usually be taken from the literature, but must be interpreted or possibly reviewed with regard to the target groups. Application Description of the process Risks Resources Material Time required Documentation Responsibility and qualification Notes and comments Applicable documents Validation documents Terms Attachments 5.1.17 Patient perspective: survey on expectations - Previous 5.1.16 Safety inspection by the management Next - 5.1.17 Patient perspective: survey on expectations 5.1.18 Customer satisfaction surveys
